MbuniGroup Refund Policy

These terms of use (the "Terms of Use") govern your use of our website MbuniGroup.com (the "Website") and our "MbuniGroup" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading, and/or even merely using the Platform, you shall be contracting with MbuniGroup and you provide your acceptance to the Terms of Use and other MbuniGroup policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, etc.) as posted on the Platform from time to time, which takes effect on the date on which you download, install, or use the Services, and create a legally binding arrangement to abide by the same. The Platforms will be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g., companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

USE OF PLATFORM AND SERVICES
All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation to price, taxes, shipping costs, payment methods, payment terms, date, period, and mode of delivery, warranties related to products and services, and after-sales services related to products and services. MbuniGroup does not have any kind of control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. MbuniGroup may, however, offer support services to Sellers in respect to order fulfillment, payment collection, call center, and other services, pursuant to independent contracts executed by it with the Sellers. MbuniGroup is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers on the Platform. MbuniGroup cannot and does not guarantee that the concerned Buyers and/or Sellers shall perform any transaction concluded on the Platform. MbuniGroup is not responsible for unsatisfactory services or non-performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.

PERSONAL INFORMATION THAT YOU PROVIDE
If you want to use our service, you must create an account on our Site. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, which may include your name, phone number, and e-mail address. We may also collect demographic information about you, such as your zip code, and allow you to submit additional information that will be part of your profile. Other than basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your profile at any time.

CANCELLATION AND REFUND POLICY
MbuniGroup provides a platform for purchasing a variety of products and services. Please read our cancellation and refund terms:

1. Order Cancellation:

   • You may cancel your order within [number of hours] after placing it. Any cancellation after this period will not be eligible for a refund.
   • MbuniGroup reserves the right to cancel an order due to unavailability of products, out-of-coverage areas, or any other unavoidable circumstances. In such cases, a full refund will be issued to the customer.

2. Refunds for Damaged or Defective Products:

   • If you receive a product that is damaged or defective, you must notify us within [number of hours] of receiving your order. You may be eligible for a refund or replacement.
   • Refunds will only be issued if the product is confirmed to be damaged or defective upon return.

3. Non-Refundable Products/Services:

   • Certain products and services, such as customized items, may not be eligible for a refund. Please check the specific product page for details.

4. Refund Process:

   • Refunds will be issued through the original payment method used at the time of purchase. It may take [number of days] for the refund to reflect in your account.
   • If payment was made through credit/debit cards or other digital payment methods, refunds will be processed back to the same account.

ACTIVITIES PROHIBITED ON THE PLATFORM
The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. MbuniGroup reserves the right to investigate and take appropriate legal action against anyone who, in MbuniGroup's sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following:

• Using the Website for any purpose in violation of laws or regulations;
• Posting Content that infringes intellectual property rights or privacy rights;
• Posting unlawful, defamatory, or offensive Content;
• Posting content that violates the security or privacy of others;
• Engaging in any form of cyberbullying or harassment.

MbuniGroup reserves the right but is not obligated to do any or all of the following:

• Investigate allegations of prohibited activities and remove non-compliant Content;
• Terminate a user's access to the Website upon any breach of these Terms of Use.

AMENDMENTS
MbuniGroup reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time by posting changes on the Platform. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

PAYMENT
MbuniGroup reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. Payments will be processed by third-party payment service providers. You are responsible for providing accurate payment information.